FAQs

1. How long does shipping take?

Shipping times vary depending on your location. Orders within the U.S. typically arrive within 7–15 business days. You’ll receive a tracking number as soon as your order ships.

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2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and other major credit cards.

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3. Are Skinnova products safe for sensitive skin?

Absolutely! Our tools are carefully selected to be gentle and effective for all skin types, including sensitive skin. We always recommend doing a small patch test if you're trying a new product.

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4. Can I cancel or change my order?

Orders can be modified or cancelled within 6 hours of placing the order. After that, they are processed and sent to fulfillment. Please contact us as soon as possible at [your support email].

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5. Do you offer a money-back guarantee?

Yes! We stand behind our products. If you’re not satisfied, we offer a 30-day refund policy. See our Refund Policy page for full details.

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6. Do you ship internationally?

Currently, we ship only within the United States. We’re working on expanding our delivery options soon!